Benefits Of Hiring A Medical Answering Service
The purpose of a medical answering service is to be available to answer the calls of your patients. Injuries and illness can happen at all hours of the day, including weekends and after hours, so it is important for physicians to be accessible by telephone. Whether it's after hours or you are busy with patients, a medical phone call answering service is the ideal solution for doctors who are concerned with addressing their patients' needs as soon as possible. Here are a few benefits of an answering service for a medical office.
Attending to Telephone Calls After Hours
Physicians and their staff aren't able to take telephone calls around the clock. However, it's common for patients to call the office after coming home from work or when they have time on the weekend. Hiring a medical answering service will allow them to make appointments at any time as well as enable your patients to reach in case of emergencies. In the case of an emergency, the answering service staff will generally forward the call to you or send you a voice message from the patient, allowing you to quickly take the appropriate action.
Hiring a medical answering service can help to significantly reduce your workload. You will not have to spend time scheduling appointments or answering generic questions from your patients. Most of this can be done through the answering service you hire, so you and your staff will have more time to focus on other issues, especially the issues that arise when you're at home relaxing, such as patients calling to make appointments.
Keeping your medical office open around the clock and hiring additional staff just to attend to the telephone calls from patients is costly. Hiring a medical answering service to do this work for you is extremely cost-effective. You will not have to incur overhead for keeping the office open, nor will you have to pay for the extra staff to answer calls during non-working hours.
A medical phone call answering service helps you to connect with your patients, as well as help you to have a more organized medical office. The process of scheduling appointments is generally automated, which leads to better time management and the data is saved, so you will have immediate access to it for future reference. When hiring an answering service, you will have the option to choose what days and hours you prefer the service to take telephone calls for you and you will generally have the option of how and what type of calls should be transferred to you from patients that call after hours.